It is said that necessity is the master of invention. This was true for Alan Ball, co-founder of ScrubBill, a tech integration company linking eCommerce platforms and couriers. Alan has founded two eCommerce businesses and after looking for a solution in the market found that a decent integration between eCommerce platforms and couriers was missing. So, what do you do as an entrepreneur? You start another company and solve the problem yourself.
Almost four years later, ScrubBill has grown 100-fold, providing a niche market solution.
The industry challenge
Accurate and deliverable addresses is one of the biggest issues for SA eCommerce platforms. ‘Last-mile delivery’ is tough for most couriers and bad addresses make this last mile tougher by decreasing overall delivery rates, and increasing the number of re-deliveries, which affects service level agreements with eCommerce clients. Bad address quality costs courier companies directly in wasted time and effort, and also reflects negatively on eCommerce stores for poor delivery performance, affecting customer experience.
Only 60% of address details are accurate and what ScrubBill call ‘green’. 4 out of 10 shipping addresses need to be manually verified and corrected to ensure they can accurately be delivered. There are approximately 40 new suburbs registered each month, plus alternative street and suburb names, which makes the national address database highly complex, according to Alan.
ScrubBill to the rescue
This is where ScrubBill comes in. Their trusted shipping software solution provides a seamless integration layer between eCommerce stores and over 20+ SA courier partners.
ScrubBill can save up to two hours a day for eCommerce stores. The platform auto validates address data; creates & prints waybills; fulfills orders; manages quick returns and provides live tracking. Most eCommerce businesses have a picker, a packer and someone to complete the waybill. ScrubBill is developing technology to reduce human error. A mobile app and android scanner will make sure the correct merchandise goes into the box.
What does ScrubBill do?
- Sync online orders to one smart dashboard
- Address cleaning – making sure your deliveries get to your customers
- Create pick pack lists
- Auto print Waybills
- Quick and easy fulfillment
- Courier notifications
- Email order tracking links to customers
- Quick returns
Supplier has also become a customer
Iridium has played a key role in our monthly accounting tasks as well as our legal company requirements for tax. Peter and Simon are generous with their advice and support and we have benefitted hugely from this. Our supplier has also become a customer. Iridium has also started using our ScrubBill software in their small online store for POS equipment and supplies.
– Alan Ball.
Get started before Black Friday
Black Friday and Cyber Monday are fast approaching. Reach out to the ScrubBill team to see how they can help you streamline your eCommerce business and improve your customer experience. ScrubBill currently integrates with Woocommerce, Magneto, PrestaShop and Shopify. Delivering good customer service during this time can set your store up to be at the top of mind for festive season shopping.